Shipping and returns

  • Once your order is complete, we will start creating your piece. Sometimes we have a little stock but mostly each design is made-to-order. If so please allow 4-6 weeks for us to create your Studio-IRIS piece. We will always contact you to inform you about the timeline. Please note we can't be held responsible for any delays, damage, or loss once the package has left our studio and been transferred to our carrier.

    National orders (NL):

    All orders within The Netherlands will be carried by PostNL and provided with a track&trace code. This track&trace code will be sent to you by email right after your package has been shipped out. Shipping costs for orders within The Netherlands will be specified on your invoice. PostNL states to deliver packages within 2 business days after you received the track & trace code. This information is an indication provided by PostNL, we cannot guarantee any delivery time based on this information.

    International orders: Shipping costs and delivery times for international orders depend on the destination. Additional import, customs, and sales taxes may be added to your country's specific requirements.

  • Returns & Exchanges (Non–Made-to-Order Items)

    We accept returns or exchanges within 14 days of delivery, provided that:

    • The item is unworn

    • The item is in perfect condition

    • The item is returned in its original packaging

    After 14 days from delivery, we cannot accept returns.

    Non-Returnable Items

    The following items are not eligible for return, exchange, or store credit:

    • Sale or discounted items

    • Engraved items

    • Made-to-order jewelry

    • Solid gold jewelry

    How to Request a Return

    Please email hello@studio-iris-jewelry.nl with your order details. We will provide instructions on how to proceed.

    Shipping & Responsibility

    • Returns must be postmarked within 14 days of delivery.

    • Customers are responsible for return shipping costs, customs fees, and duties.

    • We strongly recommend using tracked or recorded delivery.

    • We are not liable for loss or damage during return shipping.

    • International duties and taxes are non-refundable. Please contact your local customs office for information about reclaiming these fees.

    • We cover return shipping costs only if the return is due to our error.

    Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is provided and the package is returned to us, additional shipping costs will be charged to the customer.

  • When possible we send your piece in a cardboard box of 180 x 115 x 28 mm. It should easily fix inside your mailbox.